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KLM & Schiphol launch self-service baggage drop-off trial

Jul 08, 2008

This trial is part of an innovative programme being rolled out at the airport, geared towards simplifying the travel process for passengers and reducing queues. ‘Self-service baggage drop-off’ is one of the initiatives within this programme through which KLM and Amsterdam Airport Schiphol aim to meet the needs of their customers; specifically, to meet the need of today’s passengers to manage their own time while at the airport.

More and more passengers are using the self-service kiosk and online check-in options. This trial represents the next step in the automation of the check-in process – that of dropping off hold baggage. If the trial proves successful, self-service baggage drop-off may in future become a standard part of the Amsterdam Airport Schiphol check-in process. The passenger’s experiences in using the system are important and will be taken into account.

The trial drop-off station has been set up at desk row 12 in Departure Hall 2. Passengers who are flying with KLM or one of its partner airlines, and who have their boarding pass and no more than one item of baggage will be able to take part in the trial. To use the system, passengers place their baggage inside the station and enter their personal and flight details, which are then processed automatically. KLM hostesses will be on hand to assist passengers in entering their details.

Source: www.klm.com

Contact name: Corporate Communications, Media Relations (AMS/DR)

Contact email: mediarelations@klm.com